Delivery & Returns
On completing your online order, you will receive a confirmation email, and one of our staff will subsequently contact you to schedule delivery and installation if included.
All our wood burning stoves are manufactured by hand in our Rotherham factory. We aim to deliver your stove within 3 weeks from receiving your order, but during the extremely busy winter months please allow up to 4-5 weeks. If this is the case, you will be notified shortly after ordering.
Orders requiring installation can take up to 5 weeks including a site survey and the stove build time. If your order includes installation, delivery and installation will be carried out on the same day. If your order excludes installation, please note that your stove will be delivered to your door only. It is your responsibility to get your stove into your property, so please have somebody on hand to help.
Please ensure that you provide us with an address where there will be someone to sign for and take receipt of the item.
Delivery within the Mainland UK (consists of England, Wales and Scotland) is FREE to your door. If you live in remote Scottish Highland Areas there may be a small charge, please contact us for pricing information. Please note your stove will be delivered to your door only, it is your responsibility to get your stove into your house if we are not installing it, so please have somebody on hand to help.
Refunds & Returns
We believe we manufacture a product of the highest quality, but if for any reason you are not satisfied with your purchase you must notify us in writing and may return it to us within 7 days of receipt.
Future Fires will issue you with a full refund providing you return the item unused in a fully resalable condition in the original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the difference in value. Please note that we cannot be held responsible for the cost of returning any unwanted stoves back to us.
We will refund the original credit/debit card used for the purchase once the goods have arrived back with us, or offer an exchange or replacement. Please note that refunds can take up to 10 working days to be received following receipt of the goods.
Products that are made to a non-standard specific order cannot be refunded, unless there is a fault with the product.
In the unlikely event your stove arrives damaged, please notify us immediately so we can arrange for a replacement to be sent to you. Please note that we cannot be held responsible for the cost of returning an unwanted stove back to us.
For additional information, please refer to our Terms & Conditions.