FAQs

How Much Will My Stove Cost To Deliver?

Delivery within the Mainland UK is FREE to your door. If you live in remote Scottish Highland Areas there maybe a small charge, please contact us for pricing information. Please note your stove will be delivered to your door only, it is your responsibility to get your stove into your house so please have somebody on hand to help.

When will I receive my order?

All our Woodburning stoves are manufactured by hand in our Rotherham factory. We aim to deliver your stove within 14 days but in extremely busy times please allow up to 28 days. If this is the case you will be notified shortly after ordering.

What is your privacy policy?

We do not disclose any customer details to third parties.

What is your returns policy?

We believe we manufacture a product of the highest quality, but if for any reason your are not satisfied with your purchase you may return it to us within 7 days of receipt. Future Fires will issue you with a full refund providing you return the item in a resalable condition in the original packaging.

Please note that we can not be held responsible for the cost of return any unwanted
stoves back to us.

If your stove arrives damage please notify us immediately so we can arrange for
a replacement to be sent to you.

Please note that we can not be held responsible for the cost of return any
unwanted stoves back to us.

How safe is it to give my credit card details online?

Shopping online is now as safe as using your credit or debit card over the phone or
in a traditional shop. All card details are encrypted in the software when the order
is placed using 128 bit encryption and sent over a secure server. They are only
decrypted after they reach our computer. They are not held in clear text on any
web site. A secure page is denoted by a small padlock at the bottom right of your
page in ‘Internet Explorer’ or a small key in ‘Netscape Navigator’. If you still prefer
not to send your credit or debit card number over the Internet you can print out
our order form and fax it to us on 01709 581167 or place your order by telephone
on 01709 581168. We know of no documented cases of credit card fraud using our
shopping system over the Internet.