FAQs

The website of our retail partner Stovesonline’s provides a useful kilowatt calculator. Just enter the dimensions of your room and this will give you an idea of the maximum heat output in kW you should be looking for.

There are two types of material used for the construction of wood burning stoves: cast iron and steel. Both materials provide the warmth associated with a stove, but they operate in very different ways.

A cast iron stove is robust and dense which means it can take some time to reach working temperature although, conversely, it retains the heat further into the evening and continues to radiate warmth after the fire starts to die down.
Steel stoves have improved greatly in recent years, and they now offer an alternative option for homeowners. Unlike cast iron, steel stoves are less dense, and subsequently far quicker to heat up. At Future Fires our wood burning stoves are made of mainly 8mm thick steel which helps offer the best of both worlds.

Our stove prices and indicative installation prices do not include a hearth which can be supplied and arranged (at an additional price) on request.

As wood burning stoves are heating appliances, there are Building Regulations that govern their installation. There are a wide range of elements required to meet these Regulations, including hearth sizes, flue outlet heights, flue sizes and ventilation requirements to name but a few. At Future Fires, our installers are HETAS registered and can install your new wood burning stove safely in your home. If for geographical or other reasons, our installers are not to be used, we will be happy to give your builder or local fireplace installer technical guidance if required.

Indicative prices for the installation options we typically undertake are as follows:

  1. Install stove in an existing but empty fireplace: £1,200.00 – £1,900.00
  2. Install stove in an existing and working fireplace: £1,200.00 – £1,900.00
  3. Install stove in a free-standing location on external wall: £2,200.00 – £3,200.00

Please note the above prices do not include a hearth which can be supplied and arranged (at an additional price) on request. All installations carry our standard 5-year guarantee. Pipe work carries the manufacturers guarantee which is usually a minimum of 10 years.

This is a far more complicated installation process, and so prices will only be offered following a site survey.

Yes of course, we have our own showroom so please feel free to ring and book an appointment to visit our live displays. Furthermore, we carry a substantial stock of all Future Fires stove parts and spares.

Although you are assured of the very best service right here at Future Fires, we recognise that you may wish to purchase your stove and install from a local retailer. Future Fires have a number of trusted retail partners up and down the country who are experienced in the sale and installation of our products. If however you fail to find one of our retail partners near you, please do mention us to your local stove retailer or installer, we will be more than happy to supply and ship direct to them for your convenience.

All our wood burning stoves are manufactured by hand in our Rotherham factory. We aim to deliver your stove within 3 weeks from receiving your order, but in extremely busy times please allow up to 4-5 weeks. If this is the case you will be notified shortly after ordering.

With most stoves costing anywhere between £400 and £2,000, and that’s not even counting the price for installation, could you really save money? According to the Stove Industry Alliance (SIA), a wood burning stove is 77% cheaper per kilowatt hour (kWh) to run than an electric fire, 29% cheaper than a gas fire, and around 43% and 50% cheaper than an oil and LPG fire, respectively. But what does this actually mean for your energy bills? 53% of the 277 members that Which? surveyed in December 2014 believe that getting a stove has saved them money, but 22% found their stove cost them more than they expected.

We have gone to great lengths to ensure that the colours you see on screen in our online Shop are as close as possible to the actual paint colours we use to make all Future Fires wood burning stove orders. Unfortunately, technology does come with certain limitations, so we cannot guarantee an exact colour match as images and colours will vary depending on your screen settings and resolution. Therefore, we advise that if you have a concern about colour accuracy then please do contact us and request that we send you a true paint colour sample prior to placing your order with us.

We offer six ‘standard’ colours across our range of three wood burning stove models. However, alternative colours can be ordered for your wood burning stove, so please contact us directly to discuss ‘custom’ colours which can be arranged on request.

Yes. Hardwood should be cut, split, stacked ideally under cover with gaps at the side to allow for wind/drying and left to season in a dry well ventilated area for at least one year. You can generally tell if a log is dry because the bark will come away easily in the hand and the log will have splits across the grain. Investing in a moisture reader is a good way of testing your logs – if the moisture content is less than 25% they are ready to burn.

Currently we offer the Bollente stove as a dedicated Multi Fuel stove which is designed to be mainly used with solid smokeless fuels. Although our Panoramic range are designed to enhance the wonderful flame that can only be experienced with a dedicated wood burning stove, we do recognise that some customers prefer to burn smokeless mineral fuels from time to time. For this reason, we offer a Multi Fuel Kit for the Panoramic FX1 only priced at £165.00 incl VAT and delivery. Please add this option to your cart if required. For further information please refer to the following links to Defra:
Panoramic FX1 – https://smokecontrol.defra.gov.uk/appliance-details.php?id=393
Panoramic FX2 – https://smokecontrol.defra.gov.uk/appliance-details.php?id=1331

Before installing your stove, you should check with a Chimney Sweep to ensure that there is proper ventilation and to identify any possible damage to the chimney that might need repairing prior to installation. The chimney needs to be free of any obstructions and is appropriate for the wood burning stove. If your wood burning stove is to be installed in a fireplace and your chimney is in poor condition, then expert advice from a HETAS registered stove installer is advised on the necessity of having it lined.

A minimum requirement is that there should be a steady supply of air to the room containing the stove. Before installing your stove, you should check to ensure that there is proper fixed ventilation available. Stoves with a heat output of over 5KW require additional ventilation. This can be supplied via a permanent vent to the room.

We provide Technical Specifications for each of our wood burning stove models in the Buying Guide section of our website. Each model has a downloadable PDF containing installation and operating instructions.

When installing your wood burning stove, a minimum space at the side and at the rear needs to be allowed between the stove and any inflammable materials. Any walls close to the stove should naturally not be flammable. Please refer to the Technical Specifications provided in our Buying Guide section for dimensions which are specific to each of our wood burning stove models.

Heat output varies between models and can be found in our Technical Specifications provided in our Buying Guide section and in the Features and Benefits section for each model which can be found in the Shop.

Future Fires wood burning stoves have a 5-year guarantee covering any defects arising from faulty workmanship during normal use of the stove. The guarantee does not cover parts deemed to be replaceable in the normal usage of the stove. These include: Glass & Door rope seal & Fire Brick linings.

Delivery within the Mainland UK is FREE to your door. If you live in remote Scottish Highland Areas there may be a small charge, please contact us for pricing information. Please note your stove will be delivered to your door only, it is your responsibility to get your stove into your house if we are not installing it, so please have somebody on hand to help.

We do not disclose any customer details to third parties.

We believe we manufacture a product of the highest quality, but if for any reason you are not satisfied with your purchase you may return it to us within 7 days of receipt. Future Fires will issue you with a full refund providing you return the item in a resalable condition in the original packaging. Please note that we cannot be held responsible for the cost of returning any unwanted stoves back to us. In the unlikely event your stove arrives damaged, please notify us immediately so we can arrange for a replacement to be sent to you. Please note that we cannot be held responsible for the cost of return any unwanted stoves back to us.

Shopping online is now as safe as using your credit or debit card over the phone or in a traditional shop. All card details are encrypted in the software when the order is placed using 128 bit encryption and sent over a secure server. They are only decrypted after they reach our computer. They are not held in clear text on any web site. A secure page is denoted by a small padlock at the bottom right of your page in ‘Internet Explorer’ or a small key in ‘Netscape Navigator’. If you still prefer not to send your credit or debit card number over the Internet you can print out our order form and post or fax it to us on 01709 581167. Alternatively, you can place your order by telephone on 01709 581168. We know of no documented cases of credit card fraud using our shopping system over the Internet.

If you cannot find an answer to your question/s here, please call us on 01709 581168 or send us your question/s using the enquiry form here. Thank you.